Return Policy

HAIL STORM PRODUCTS LLC
RETURN POLICY

If the product you purchased from Hail Storm Products LLC (“Hail Storm Products,” “us” or “we”) is in new and undamaged condition, in the original packaging, you may return your purchase for a refund or exchange, within twenty-one (21) days of delivery of your purchase. This includes The HAIL PROTECTOR™ System and any other product offered by Hail Storm Products.
You are responsible for the cost of return shipping unless the return is being made due to an error on Hail Storm Products’ part.  Following the 21-day period, we cannot process any returns or exchanges for any reason.

RETURN AUTHORIZATION NUMBER

You must obtain a Return Authorization Number before shipping. Please contact us at Toll-Free at (855) 511-4245 for Customer Service or email us at customerservice@hailstormproducts.com, between 9 am and 5 pm CST, Monday through Friday, to request a Return Authorization Number. After you submit your request via telephone, a representative will review your request and contact you with further instructions within approximately two days. Please make sure your contact information is correct.

 ADDITIONAL RETURN POLICIES

Except as otherwise provided herein:

  • Returned merchandise cannot be used or dirty and must be in a sellable condition in the original packaging.
  • Replacements are shipped upon receipt of your return item. It is recommended that you retain any tracking number for your returning package.
  • Items authorized for return must be returned with all original packaging, paperwork, and parts.
  • All returns are subject to inspection prior to processing. Hail Storm Products may refuse to refund your product if your product or the packaging is damaged.
  • Refunds for unused items are for the item only. Shipping charges are non-refundable, and customers are responsible for return shipping. In some cases, customers may be responsible for the shipping costs of the replacement item.
  • Hail Storm Products will only accept a return on original orders. In the event that you receive an exchange or replacement, we will not accept this replacement for a refund or exchange for any additional items.
  • Hail Storm Products is not responsible if delivery of an item is not received due to circumstances beyond our control. Tracking information is provided to you via email automatically once your order ships. Please contact the shipper indicated in your email with your tracking number to resolve any delivery issues.
  • You may be required to submit photographs of any return to help expedite a decision to issue a Return Authorization Number.
  • International orders are not eligible for exchange

ALL RETURNS MUST BE PRE-AUTHORIZED WITH A RETURN AUTHORIZATION NUMBER BY HAIL STORM PRODUCTS LLC, IN ADVANCE. ANY RETURNS SUBMITTED WITHOUT A RETURN AUTHORIZATION NUMBER ISSUED BY HAIL STORM PRODUCTS, LLC WILL BE REFUSED.

Updated: July 19, 2019

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