Privacy Policy

We collect information to process your orders, improve our services, and communicate with you. Here's what we collect and why:

Information You Provide

• Contact information: Name, email address, phone number, shipping and billing addresses
• Payment information: Credit card details (processed securely by our payment providers)
• Account information: Username, password (if you create an account)
• Communications: Messages you send us, survey responses, reviews
• Vehicle information: Make, model, and dimensions (for sizing recommendations)

Information Collected Automatically

• Device information: Browser type, operating system, device type
• Usage data: Pages visited, time spent, clicks, and interactions
• Location data: General geographic location (for weather alerts if using our app)
• Cookies: Session information, preferences, and site functionality

We use your information for the following purposes:

Order Fulfillment

• Processing and shipping your orders
• Sending order confirmations and tracking updates
• Providing customer support
• Processing returns and refunds

Service Improvement

• Analyzing site performance and user experience
• Developing new products and features
• Personalizing your shopping experience
• Improving our sizing recommendations

Communications

• Sending transactional emails (order updates, shipping notifications)
• Marketing communications (only with your consent)
• Weather alerts through the Hail Alert app (if you opt in)
• Important announcements about our products or policies

Legal Compliance

• Complying with legal obligations
• Protecting against fraud and abuse
• Enforcing our terms and conditions

We respect your privacy and limit sharing of your information. We never sell your personal data.

Service Providers

We share information with trusted partners who help us operate our business:

• Payment processors: Shopify Payments, PayPal, credit card networks
• Shipping carriers: UPS, FedEx, USPS
• Email services: For transactional and marketing emails
• Analytics providers: To understand how our site is used
• Customer support tools: To help us serve you better

These partners are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, who will be bound by this privacy policy.

We take the security of your information seriously and implement multiple layers of protection:

Technical Safeguards

• SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted
• PCI DSS compliance: Payment information is processed through PCI-compliant services
• Secure servers: Data stored on protected, access-controlled servers
• Regular updates: Security patches and updates applied promptly

Organizational Safeguards

• Limited access: Only authorized personnel can access customer data
• Employee training: Staff trained on data protection best practices
• Vendor requirements: Third parties must meet our security standards

While we implement strong security measures, no system is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

We use cookies and similar technologies to improve your experience on our website.

Types of Cookies We Use

• Essential cookies: Required for site functionality (shopping cart, checkout)
• Performance cookies: Help us understand how visitors use our site
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to show relevant advertisements (with your consent)

Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may affect site functionality)
• Delete existing cookies
• Set preferences for specific sites

Most browsers accept cookies by default. Disabling cookies may prevent some features from working properly, such as your shopping cart.

Do Not Track

We honor 'Do Not Track' browser signals. When detected, we disable non-essential tracking on our site.

You have control over your personal information. Here are your rights:

Access & Correction

You can access, update, or correct your personal information at any time by:

• Logging into your account
• Contacting us at customerservice@hailstormproducts.com

Data Deletion

You can request deletion of your personal information. We'll delete or anonymize your data unless we're required to retain it for legal purposes (such as tax records).

Marketing Opt-Out

You can unsubscribe from marketing emails at any time by:

• Clicking 'unsubscribe' in any marketing email
• Updating your preferences in your account
• Contacting us directly

Note: Opting out of marketing doesn't affect transactional emails (order confirmations, shipping updates).

California Residents (CCPA)

California residents have additional rights including the right to know what data we collect, the right to delete data, and the right to opt out of data sales (we don't sell data). Contact us to exercise these rights.

We retain your information only as long as necessary for the purposes described in this policy:

Retention Periods

• Order information: 7 years (for tax and legal compliance)
• Account information: Until you request deletion
• Marketing preferences: Until you update them
• Analytics data: 26 months (anonymized thereafter)
• Support communications: 3 years after last interaction

After Deletion

When data is deleted, it's permanently removed from our active systems. Some data may remain in encrypted backups for up to 90 days before being purged.

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately at customerservice@hailstormproducts.com. We will promptly delete such information.

Hail Protector is based in the United States. If you're accessing our services from outside the U.S., please be aware that your information will be transferred to, stored, and processed in the United States.

By using our services, you consent to this transfer. We ensure appropriate safeguards are in place when transferring data internationally.

European Users (GDPR)

If you're in the European Economic Area, you have additional rights under GDPR, including data portability and the right to lodge complaints with supervisory authorities. Contact us at customerservice@hailstormproducts.com to exercise these rights.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Notification of Changes

When we make significant changes, we will:

• Update the 'Last Updated' date at the top of this policy
• Send email notification to registered customers
• Display a prominent notice on our website

We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.